Account and Billing

Updating your account email

Go to /dashboard/settings → Account → Change email. You'll need to verify the new email address via a magic link before the change takes effect.

Updating payment method (buyers)

Go to /dashboard/settings → Billing. You'll be redirected to a Stripe customer portal where you can update your card or switch payment method. Changes apply to future monthly charges — current pending charges are unaffected.

Updating payout details (sellers)

Go to /dashboard/settings → Payouts. This takes you to your Stripe Connect dashboard where you can update bank details, verify additional documents, or update business information.

Accessing invoices

Every monthly charge generates a Stripe invoice automatically. Find them at /dashboard/settings → Billing → Invoices.

Invoices include:

• Buyer name and billing address
• Seller (listing) reference
• Platform fee breakdown
• VAT where applicable

Notification preferences

Go to /dashboard/settings → Notifications. Control which events send you an email:

• Placement requests (sellers)
• Placement status changes (both)
• Verification results (both)
• Payment events (both)
• Dispute notifications (both)
• New listing recommendations (buyers)
• Tier changes (sellers)

Deleting your account

You can request account deletion from /dashboard/settings → Account → Delete account.

• Active placements must be cancelled or completed before deletion
• Sellers: all listings must be deactivated
• Pending payouts must be settled
• Deletion takes 14 days from request (to allow rollback for accidents)

Per GDPR, we retain anonymised financial records for 7 years as required by UK tax law. Personal identifying information is removed on account deletion.

GDPR data requests

To request a copy of your personal data or a data deletion beyond standard account deletion, email privacy@weelinx.com. We respond within 30 days.

Changing role

Every Weelinx account supports both buyer and seller roles on the same login. You don't need separate accounts.

• Submit a site → account becomes a seller
• Subscribe to a placement → account becomes a buyer
• You can do both simultaneously

Team accounts

Team accounts (multiple users per organisation) are on the v2 roadmap. For now, Buyer Pro covers most agency needs without requiring separate seats.

Getting help

Email support@weelinx.com for any billing or account issue not covered above. Typical response time is under 8 business hours.